When safety causes (too many) minor accidents
This might sound a bit off-topic, but hear me out.
Winter is here, and in Sweden, where I reside, you need to heat your home continuously. Luckily, my small house is equipped with a wood stove. Its central position is to ensure that we have a pleasant temperature everywhere at all times.
But this wood stove is relatively small and must be refilled with wood regularly. This isn't too big of a problem, except for the minor risks of dealing with a burning hot device multiple times a day.
I often burn myself while doing so.
It's not that I'm not careful; believe me, I try. No. Most of my injuries are caused by the stove's front door. It's burning hot and closes, sometimes on my hand or arm. There is no way to keep it open while loading.
At first, I thought this was a defect on the stove. I looked into it to see if I could somehow fix it. But during a safety inspection (these are mandatory every other year in Sweden), we asked the professional about it.
Is there a way to fix it? Do we need to replace the door?
Nope. This is normal; the front door is supposed to close by itself, in case you forgot to close it.
Say what?? How likely is it that I would forget to close it? None. Not a chance.
So, this "safety measure" is, in fact, only causing accidents regularly.
It is sometimes justified to accept the risks of a safety measure. For drugs, we talk about the benefit/risk ratio. Occasionally, though, it is discovered after years of use that some medications cause more harm than good. And it's the case with the auto-closing door of my wood stove.
Now a reflection: when creating products, when are we creating problems or friction for the user to protect them from an unlikely bad scenario?